Until now, if you've used multiple Ada APIs, you've had to create and manage different keys for each one. Now, you have the option to create one or more global keys that work across all of Ada's current and future platform APIs.

All of your existing API-specific keys will continue to work, and will still be specific to the APIs they were originally generated for. They'll be marked as legacy keys in your dashboard, so you can tell them apart from your global keys.

For more information, see Authorize API integrations in our Developer Docs.

We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles on your Knowledge page, and set customized availability rules for them.

We have released the End Users API, which allows you to to update and manage your users' data in real time. It also comes with webhook events you can subscribe to so you can keep track of changes to user profiles in Ada.

We've released the Knowledge API, which you can use in conjunction with knowledge base scraper integrations to upload your help content into your AI Agent or bot. Then, depending on whether you have a generative AI Agent or scripted bot, it can either use that content to generate entire responses to chatters or suggest relevant content.