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Transcript-Only Output on Fetch Chat Metadata Block

March 7, 2025

The Fetch Chat Metadata block can now be used to fetch just the transcript without a summary. In total, the block now has four available outputs:

Transcript Only — A plaintext transcript of the conversation
Summary Only — A brief, AI-generated summary of the customer's issue
Transcript and Summary — A plaintext transcript of the conversation, with the summary appended at the end
Chatter Info — All data and variables from the conversation.

To learn more:

For Generative AI Agents: Visit Fetch Chat Metadata block
For Scripted chatbots: Visit Generate a chat transcript using the Fetch Chat Metadata block