Ada now supports four additional languages:

• Shona
• SeSotho
• Nyanja (Chichewa)
• Ndebele (Southern)

You can enable these languages in your multilingual settings.

Limitations​

• Channel limitations: These languages can only be used in Web Chat; they cannot be used in Voice or Email conversations.

• Language detection: Ada cannot automatically detect and switch to using these languages.

We’re consolidating our documentation to create a more unified and streamlined experience. As part of this effort, we’ve restructured our help system and temporarily moved it to https://developers.ada.cx/.

This update is all about improving navigation and making content easier to find and explore. The side navigation now uses short, concept-style headings that are easier to scan at a glance. Major features are surfaced directly in the nav, so you can jump straight into what matters—no more digging through long, nested menus.

A new intro section provides a high-level overview of what Ada can do and helps guide readers toward the right areas of the product. It’s a great starting point for new users and a quick orientation for anyone looking to explore key capabilities.

Dedicated landing pages have also been introduced within each feature section. These pages act as side entrances into the docs—ideal for users who are jumping in with a specific goal in mind, rather than reading top to bottom. Over time, these landing pages will give us space to expand the content with best practices, how-tos, and conceptual topics.

What's new?​

• Restructured navigation: Help content has been reorganized with a cleaner, more intuitive navigation structure and concept-style topic headlines. This makes it easier to find the information you need and highlights key features that were harder to discover before.

• Nothing lost, just better organized: All existing help content is still available—it's simply easier to explore and navigate in the new structure.

• Help content temporarily moved: All help documentation is now hosted at https://developers.ada.cx/home. This is a temporary change—help content will return to https://docs.ada.cx once the full migration is complete.

• Temporary split for release notes: Release notes are still being maintained at https://docs.ada.cx for now.

• Search update: Search is currently disabled at https://docs.ada.cx, since only release notes remain there for now. This means there’s no way to search release notes specifically during this interim period. For full search functionality across help content, use https://developers.ada.cx/home.

• Full consolidation coming soon: Eventually, all documentation—including help content, developer docs, and release notes—will live together at https://docs.ada.cx for a fully integrated experience.

Why this matters?​

We've restructured our help documentation to make it easier to navigate and faster to find what you need. Key topics that were harder to discover are now more visible, thanks to improved organization and clearer sectioning.

Although the help content is temporarily hosted at https://developers.ada.cx/home, this change supports a more seamless experience between help and developer docs. Everything will move back to https://docs.ada.cx once the full migration is complete.

This is a foundational step toward a unified, easier-to-use documentation platform—and we're confident it will make your experience with our docs more intuitive and efficient.

The Zendesk Support handoff is a cost-effective way to offer a messaging-like experience for end users and a ticketing experience for agents handling escalated conversations in Zendesk.

Use the new Zendesk Support handoff to integrate with new or existing ticketing flows and provide agents with the conversational context needed to handle inquiries.

Consult the Zendesk Support handoff guide to learn more.

Ada Voice now integrates with more contact center technologies using Session Initiation Protocol (SIP)—reducing telephony costs, improving audio quality, and lowering latency.

• Zendesk Talk: Send calls from Ada to Zendesk Talk using a SIP INVITE. Before transferring, you can create a Zendesk ticket in Ada and pass its ID as part of the SIP transfer—that way agents see the full context as soon as they pick up.
• Gladly: Leverage a SIP INVITE to seamlessly transfer calls from Ada to Gladly.
• Cisco CUBE: Receive calls from a Cisco CUBE using a SIP INVITE, and transfer calls back from Ada using a SIP REFER.

See our updated Help Docs for setup instructions.

We’ve introduced new playback speed and skip features to help you quickly review your Voice AI Agent or bot's call recordings.

What's new?​

• Adjust Playback Speed: Listen at 0.5x, 1x, 1.2x, 1.5x, or 2x speeds.
• Skip in 15-Second Increments: Quickly jump backward or forward to find the most relevant moments.

The Fetch Chat Metadata block can now be used to fetch just the transcript without a summary. In total, the block now has four available outputs:

• Transcript Only — A plaintext transcript of the conversation
• Summary Only — A brief, AI-generated summary of the customer's issue
• Transcript and Summary — A plaintext transcript of the conversation, with the summary appended at the end
• Chatter Info — All data and variables from the conversation.

To learn more:

• For Generative AI Agents: Visit Fetch Chat Metadata block
• For Scripted chatbots: Visit Generate a chat transcript using the Fetch Chat Metadata block

We’re excited to introduce a new way to route phone calls directly from Aircall to your AI Agent. This functionality bypasses the need for a dedicated phone number or SIP domain and reduces extra PSTN call legs—simplifying your Voice setup.

What's changed?​

• Seamless Setup: Route calls from an Aircall Smartflow directly to an Ada AI Agent with minimal set-up required.
• Easy Escalations: Hand calls back to agents on specific Aircall teams when an escalation is required.

To learn more, see our updated Aircall documentation in Integrate your voice AI Agent with your contact center technology.

We've added five new conversational speaking voices to be used with Ada Voice.

Say hello to:

• Archer (en-GB)
• Hope (en-US and en-CA)
• Mark (en-US and en-CA)
• Ana (en-GB)
• Nicky (en-US and en-CA)

You can try these out by going to your generative AI Agent or scripted bot's Voice settings.

We're excited to introduce six new languages added to Ada's multilingual translations:

• Afrikaans
• Kinyarwanda
• Macedonian
• Swahili
• Xhosa
• Zulu

You can now auto-translate or create custom translations to better serve customers who contact you over Messaging or Email in any of the above languages.

If you use a Smart Capture block to capture a number, numeric string, or phone number from a caller, your callers will now be able to provide the value by speaking it or by entering it into their phone's dial pad.

Before capturing a value, your AI Agent or bot will automatically tell callers that they can either say the number or enter it into their dial pad.

For more information, check out our Help Docs:

• If you have a generative AI Agent, see Use the Smart Capture block to intelligently capture callers' responses.
• If you have a scripted bot, see Use the Smart Capture block to intelligently capture callers' responses.