Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.
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At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.
We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles on your Knowledge page, and set customized availability rules for them.
Article tags are available for all integrations that use the Knowledge API. It isn't yet available for the out-of-the-box Zendesk or Salesforce integrations.
We've released the Knowledge API, which you can use in conjunction with knowledge base scraper integrations to upload your help content into your AI Agent or bot. Then, depending on whether you have a generative AI Agent or scripted bot, it can either use that content to generate entire responses to chatters or suggest relevant content.