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Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

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At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.

New Handoff Integration: Zendesk Support

The Zendesk Support handoff is a cost-effective way to offer a messaging-like experience for end users and a ticketing experience for agents handling escalated conversations in Zendesk.

Use the new Zendesk Support handoff to integrate with new or existing ticketing flows and provide agents with the conversational context needed to handle inquiries.

Consult the Zendesk Support handoff guide to learn more.