Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

You can subscribe to updates with our RSS feed, or sign up to get news about updates directly in your inbox.

At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.

Zendesk Support Handoff - Now Compatible with Email

April 14, 2025

The Zendesk Support handoff can now be used for email escalations! This enhancement allows human agents to continue escalated conversations in the same email thread as your AI Agent, using the same support email address.

Consult the Zendesk Support handoff guide and the Email configuration docs to learn more.