Ada release notes

You can now make individual pieces of Guidance available for specific customers, based on values associated with those customers' metavariables.

If your AI Agent has an Action that requires a tricky input like an email address, or a really long order number, you can now configure additional input methods to get that information from callers. Now, you can configure individual Action inputs to accept spoken information, have callers respond to an SMS message, or use their dial pad to dial in a number.

For more information on these inputs and how to configure them in your AI Agent, see Configure caller inputs for Actions in voice conversations.

The Scheduled block and Schedules setting are now available across all Ada dashboards! You can now build content to provide relevant customer experiences around your organization's operating hours.

For more information, see Manage your AI Agent's basic dialog

Your customers can now talk with your AI Agent over the phone! To learn how to enable Voice on your AI Agent, see Get started with Voice.

You can now configure OAuth2 user sign-ins to get authentication tokens that you can use in your Action API calls.

For more information, see Authenticate your AI Agent's API calls using tokens.

We've raised the limit on the number of articles you can have in your AI Agent from 6,000 to 50,000. You can power your AI Agents with even more knowledge and automatically resolve even more conversations!

When you're configuring Actions, we've made it possible to configure POST, PATCH, PUT, and DELETE API calls, so you can do even more with your Actions and serve more of your customers' needs automatically.

For more information, see Configure API calls with Actions.

You can now test your API calls on the Ada dashboard, which means that you can verify your outputs and be confident that your AI Agent can grab the right information from your API responses to pass on to customers.

For a walkthrough on how to create Actions, see Configure API calls with Actions.

You can now make individual Actions or knowledge articles available for specific customers, based on values associated with those customers' metavariables.

Your bot now automatically categorizes conversations with similar customer inquiries and creates topics to categorize them into, which you can then manage as required.

For more information, see our Help Docs for generative AI Agents and scripted bots.