Voice available on Generative AI Agents
Your customers can now talk with your AI Agent over the phone! To learn how to enable Voice on your AI Agent, see Get started with Voice.
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89 posts tagged with "Generative"
View All TagsAuthenticate Action calls using Oauth2 user sign-in
You can now configure OAuth2 user sign-ins to get authentication tokens that you can use in your Action API calls.
For more information, see Authenticate your AI Agent's API calls using tokens.
Add more knowledge to your AI Agent - by a lot
We've raised the limit on the number of articles you can have in your AI Agent from 6,000 to 50,000. You can power your AI Agents with even more knowledge and automatically resolve even more conversations!
New API methods available in Actions
When you're configuring Actions, we've made it possible to configure POST, PATCH, PUT, and DELETE API calls, so you can do even more with your Actions and serve more of your customers' needs automatically.
For more information, see Configure API calls with Actions.
Test Actions on the Ada dashboard
You can now test your API calls on the Ada dashboard, which means that you can verify your outputs and be confident that your AI Agent can grab the right information from your API responses to pass on to customers.
For a walkthrough on how to create Actions, see Configure API calls with Actions.
Change availability for Actions and knowledge articles
You can now make individual Actions or knowledge articles available for specific customers, based on values associated with those customers' metavariables.
Find trends with generated conversation topics
Your bot now automatically categorizes conversations with similar customer inquiries and creates topics to categorize them into, which you can then manage as required.
For more information, see our Help Docs for generative AI Agents and scripted bots.
Search and filter articles on the Knowledge page
Got a lot of articles on your Knowledge page? You can now search by article name, or apply filters to find articles more easily.
For more information, see our Help Docs for generative AI Agents and scripted bots.
Use up to 40 pieces of Guidance in your AI Agent
We have increased the maximum number of pieces of Guidance you can create per AI Agent to 40.
For more information, see Customize your bot's generative content with Guidance.
Roll out a secondary bot progressively
If you're transitioning from using one bot to another, you can now roll out your second bot progressively, specifying what percentage of customers you'd like to see each of your bots, or no bot at all.
For more information, see Control how many users see your bot.